FAQ Roya138 — All Answers Here

You must be at least 18 years old to register and use the roya138 platform. This is a mandatory legal requirement. Roya138 reserves the right to request age verification at any time, and any account found to have been registered by an underage individual will be closed immediately.

No. Each individual is only allowed to hold one roya138 account. Owning multiple accounts violates our terms of service and may result in all associated accounts being suspended. If you are having issues with an existing account, contact our support team for assistance.

Log in to your account and go to the "Profile" or "Account Settings" section. You can update your display name, email, and phone number. For changes to sensitive information such as your full name or date of birth, identity verification may be required to ensure your account remains secure.

KYC (Know Your Customer) is an identity verification process that requires you to submit an identification document such as your MyKad. This is required before making your first withdrawal or when your account reaches certain transaction limits. KYC is carried out to ensure the security of all members and to comply with current regulations.

roya138 accepts a variety of popular deposit methods in Malaysia, including:

• Local bank transfer (Maybank, CIMB, Public Bank, RHB, Hong Leong)
• Digital wallets (Touch 'n Go eWallet, GrabPay, Boost)
• Online banking (FPX)
• VISA/Mastercard credit and debit cards
• Cryptocurrency (USDT, Bitcoin)

Deposits via local bank transfer and digital wallets are typically credited within 1–5 minutes after payment is confirmed. Cryptocurrency deposits may take slightly longer depending on blockchain network confirmations. If your deposit has not arrived after 15 minutes, please contact our support team with proof of payment.

The minimum deposit at roya138 is RM 20 for most payment methods. The maximum limit depends on the chosen method and your account status. VIP members enjoy higher deposit limits. Check the deposit section in your account for the latest limit details for each payment method.

roya138 does not charge any processing fees for deposits. The full amount you deposit will be credited to your game account balance. However, your bank or digital wallet provider may impose their own charges — please check with them beforehand.

Withdrawal requests are processed within 15 minutes to 3 hours during normal hours. Withdrawals made outside banking hours or on public holidays may take slightly longer. All approved withdrawals will be credited directly to the bank account or digital wallet you have registered.

The minimum withdrawal amount is RM 50. For cryptocurrency withdrawals, the minimum may vary by digital currency type. There is no strict daily maximum for members who have completed the KYC process — however, large withdrawals may require additional verification for security purposes.

Common reasons for withdrawal rejection include:

• Bonus wagering requirement not yet fully met
• Incomplete bank account details or name mismatch
• KYC process not yet completed
• Insufficient account balance after fee deduction
• Withdrawal attempt exceeds the set limit

Contact our support team for further clarification on the specific reason for your rejection.

New roya138 members are eligible for a welcome bonus of up to 150% on their first deposit. For example, if you deposit RM 100, you will receive an additional RM 150 as a bonus — bringing your game balance to RM 250. This bonus is credited automatically and can be used across all eligible game categories.

Wagering requirements vary by bonus type. Generally, deposit bonuses must be wagered 20x–30x before a withdrawal can be made. For example, a RM 100 bonus with a 20x requirement means you need to place total bets of RM 2,000 before withdrawing. Check the promotions page for the full terms of each offer.

Yes. roya138 offers weekly cashback for active members based on net losses over a one-week period. The cashback percentage varies according to your membership tier — the higher your VIP level, the greater the cashback percentage you receive. Cashback is automatically credited to your account every Monday.

Yes. If you do not wish to receive a bonus and its wagering requirements, you can choose not to activate the bonus offer during the deposit process. If a bonus has already been credited, contact our support team to request a bonus cancellation before you start playing — your original deposit amount will remain fully intact.

roya138 offers over 1,000 game options covering:

• Slot Games — hundreds of titles from the world's leading providers
• Live Casino — Baccarat, Roulette, Blackjack, Sic Bo with real dealers
• Fish Shooting — fun skill-based arcade games
• Bingo — the online version of your favorite classic games
• Sports Betting — a range of local and international sports

All games at roya138 use Random Number Generator (RNG) technology verified by independent auditing bodies. This ensures every game outcome is completely random and cannot be manipulated by any party. Our game providers also hold licences from internationally recognised regulatory bodies.

Yes. The roya138 website is fully optimised for mobile devices and can be played directly through browsers such as Chrome or Safari without needing to download any app. The gaming experience on a smartphone is on par with a desktop — all features, functions, and games are fully available on any device.

roya138 uses 256-bit SSL encryption for all data transmitted between your device and our servers. Members' personal information is stored in a secure database system and is not shared with third parties without your consent. We adhere to a strict privacy policy and all data is handled in accordance with international data protection standards.

Log in to your account and go to "Security Settings". Select the "Enable 2FA" option and follow the instructions to link your phone number. Once activated, every login attempt will require an OTP code sent to your phone. We encourage all members to activate 2FA for stronger account security.

Reset your password immediately via the "Forgot Password" option if you cannot log in, or directly in your account settings if you still have access. Then contact our 24/7 support team via live chat and inform them of the situation. Our team will investigate your account activity and help secure your account again quickly.

Refresh your browser page first. Most games save your current state automatically, so you can continue right where you left off. If the problem persists, clear your browser cache, check your internet connection, or try a different browser. If you experience an unexplained credit loss during the disruption, contact support with the time details and game name.

Try the following steps in order:

• Check your internet connection
• Clear your browser cache and cookies (Ctrl+Shift+Delete)
• Try a different browser or incognito mode
• Restart your WiFi router
• Try using a mobile data connection as an alternative

If all the above steps fail, the platform may be undergoing brief maintenance. Check our official channels for announcements.

roya138 provides customer support through several channels:

• Live Chat — instant response, available 24 hours a day, 7 days a week
• Email — for detailed inquiries requiring documentation
• Telegram — for promotional notifications and immediate assistance
• WhatsApp — the popular choice for quick communication

Live Chat is the fastest channel for immediate assistance.

Via live chat, you typically get a response in under 2 minutes. Email inquiries are answered within 2–6 hours. Our support team operates 24 hours a day, every day of the year including public holidays, so you can always get help whenever you need it.

To submit a formal complaint, contact the support team via email including the following details: your account ID, a description of the issue, the date and time of the incident, and any relevant screenshots. Our team will acknowledge receipt of your complaint within 24 hours and provide a resolution within 3–5 business days depending on the complexity of the case.